Frequently Asked Questions

So, you want to buy books from Chapter by Chapter? We've got all your frequently asked questions right here!

How can I buy a book from Chapter by Chapter?: You can click the "Buy your books now" button where you will be taken to the Vinted shop. Once on the Vinted website or app, you can select the book you would like to buy and proceed with your purchase.
What type of books does Chapter by Chapter sell?: We sell English books, both new and gently used.
What is the cost of shipping books bought online?: The cost of shipping books bought online varies depending on the carrier used and the weight and size of the package.
How long will it take for books bought online to arrive?: It usually takes 2-8 business days for books bought online to arrive, depending on the shipping method chosen.
How can I track my shipment of books bought online?: Most carriers offer tracking for shipments of books bought online. You can typically track your package by logging into your account on the carrier's website.
What should I do if my shipment of books arrives damaged?: If your shipment of books arrives damaged, you should contact the carrier immediately to file a claim.
What should I do if my shipment is lost?: If your shipment of books has not arrived, you should contact the carrier immediately to file a claim.
Which shipping carriers can I choose from?: Currently we work with DHL, DPD, Mondial Relay, UPS, and PostNL
Do you offer discounts on books?: You can create a bundle of 3 books for 10% off your total purchase or 5 books for 15% off total purchase
How do you keep books from being damaged during shipping?: In all packaging, we use bubble wrap, newspaper, etc. to minimize damage to books. Unfortunately we cannot guarantee that books may not have slight damage during shipping once it's with the carrier.